Related terms
Employee experience definition
Employee experience is a strategic element for human resources: it's a way to stand out and attract the best talent. But improving the employee experience implies profound changes in the company. How do you do it?
The employee experience in brief
Just as the customer experience focuses on satisfaction and loyalty, theemployee experience consists of optimizing the relationship between the company and its employees throughout their career. It responds to the challenge of symmetry of attention: a company must satisfy its employees just as it satisfies its customers.
Best practices to improve the employee experience
Strengthening the corporate culture
The corporate culture must be built around three major axes.
Communication
- To improve their leadership styles, managers need to be good listeners. Feedback from teams can be beneficial on a larger scale.
- It is also important to build trust between managers and employees to strengthen collaboration.
- Employees must be at the heart of human resources concerns.
Recognition
- Feeling valued, sharing successes and failures... These points are essential to guarantee and improve the employee experience. The company must value the sharing of its employees' feelings.
- Financial recognition is no longer enough: the company must set up rituals and moments of sharing within and outside the professional framework (afterworks, team building...).
Work-life balance
- Having a meaningful job is a decisive element to get involved in a project.
- Employees want a better balance between their professional and personal lives. Practicing a hybrid work mode (telecommuting, coworking spaces, etc.) meets this need, especially when it comes to choosing the hours and places where they work.
- Human resources can offer social and salary benefits (exceptional bonuses, luncheon vouchers, on-site crèche, etc.) to guarantee the well-being and satisfaction of employees.
The importance of the work environment
The implementation of tools and equipment that are both modern and adapted to the new ways of working is an essential factor for the well-being of employees. If efficient technology is a vector of satisfaction, it is also a means of improving the productivity of each individual.
In order for all employees to achieve their goals, the company must offer one or more workplaces adapted to different uses and needs.
A good employee experience guarantees employee satisfaction and loyalty. The result? They are motivated and perform better!
