Related terms
Hospitality definition
Whether in a traditional hotel or more recently in the traditional office, the concept of hospitality is taking an increasingly important place in the daily lives of employees. What are we talking about? What are the advantages of hospitality for a company? Answer in this article.
Hospitality: what is it?
Hospitality is a term used in the hotel industry to describe the relationship between a guest and a host. This concept has recently been adopted in the professional world.
With the Covid crisis, the issue around worker mobility has evolved. The implementation of hybrid work modes has offered more flexibility to the employees of a company, who can now work remotely( home-basedtelecommuting, coworkingspace...), while respecting the conditions established by the employer.
The arrival of this new concept has notably allowed the hotel industry to revitalize its business: the reception of workers, the modernization and amplification of work spaces in hotels...
The integration of hospitality is different depending on the sector of activity.
In the hotel world
In order to generate additional revenue and increase the value of real estate assets, more and more hotels are offering to rent out a room or a common area for business use.
To do this, the missions of Hospitality Managers in hotels are adapting and evolving to meet the demands of workers in terms of space and services.
Hospitality is also an opportunity to animate and energize the company's ecosystem with, for example, the privatization of a space in the hotel to organize a professional event.
In the traditional office
Workspaces are evolving to offer more comfort and well-being to employees. Equipment (software, tools, collaborative applications, etc.) is being modernized and digitized to strengthen horizontal management.
In this context, Office Managers must adapt and their job is changing. They borrow the know-how of Hospitality Managers from the hotel industry to :
- act as a liaison between workers and the building manager;
- collect and analyze workers' requests;
- improve the user experience;
- listen to the workers, who therefore have a dedicated contact person to report a request or a technical problem, a feeling of discomfort or a disappointment with the services.
Hospitality allows companies to facilitate and centralize the management of spaces, but also to integrate the principle of symmetry of attention - that is to say, giving as much attention to customers as to employees.
Hospitality is a concept that responds to the need for mobility and promotes the well-being of employees thanks to an office reception that is as qualitative as a hotel. The result? Employee motivation and performance are boosted!
